Refund Policy
At TokMedia, we are committed to providing high-quality services and delivering exceptional results for our clients. Your satisfaction is our top priority, and we are confident in our ability to help you grow your business and achieve your goals.
However, we understand that there may be circumstances where you are not completely satisfied with our services. To address such situations, we have implemented the following refund policy:
- If you are not satisfied with the quality of our work or the results achieved, please contact us within 14 days of the completion of the service. We will work closely with you to address your concerns and, if necessary, make the appropriate adjustments to ensure your satisfaction.
- If after the adjustments have been made, you are still not satisfied with our services, you may request a full or partial refund, depending on the specific situation. We will evaluate each refund request on a case-by-case basis, taking into consideration the work performed and the results achieved.
- Refund requests must be submitted in writing, either via email or through our website's contact form, and must clearly explain the reasons for dissatisfaction.
- Please note that any refund granted will be processed within 30 days of the refund request being approved.
- Refunds will not be issued for services that have already been completed and approved by the client, or for services that have been terminated due to a breach of our terms and conditions.
By purchasing our services, you agree to this refund policy and acknowledge that the decision to grant a refund is at the sole discretion of TokMedia. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
.png)
